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Refund Policy

Refund Policy

ONLINE TERMS OF SERVICE

We hope that you will be delighted with your The Florist Dubai flooring purchase. If you change your mind about your purchase, you are welcome to return your product to us within 14 days of receiving your order. After 14 days have passed, we unfortunately can’t offer you a refund or exchange.

EXCEPTION

Several types of goods are exempt from being returned. Floor Adhesives, Leveller, Underlay & Moisture Barriers cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

SALE ITEM

Only regular priced items may be refunded, unfortunately Sale and Clearance items cannot be refunded or exchanged.

To complete your return, we require a valid receipt or proof of purchase (including receipt or e-receipt).

RETURN OF STOCK

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at online@thefloorist.com

EXCHANGES

We hope that you will be delighted with your The Florist Dubai flooring purchase. If you change your mind about your purchase, you are welcome to return your product to us within 14 days of receiving your order. After 14 days have passed, we unfortunately can’t offer you a refund or exchange.

SHIPPING

It is the responsibility of the consumer making the to return to cover the costs of transportation of stock back to The Floorist Dubai's dispatch warehouse. Shipping costs are non-refundable. In the case that The Floorist Dubai arranges the transportation to collect your goods, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Additional shipping fees will be applied to the new stock.

HOW TO MAKE A RETURN

Check that you meet the above return conditions.

Find your order/receipt number. This can be found on your e-receipt or Tax invoice.

Please contact our Customer Service Team at online@thefloorist.com and we'll advise which The Floorist Dubai distribution warehouse the stock needs to be returned to.

Organise the transportation of goods to the advised The Floorist Dubai warehouse. Ensure your floors are in its original packaging and transported securely.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed minus a 15% restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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How to measure

We know walls come in all shapes and sizes, it’s one of the reasons we love them! For tips on measuring different wall types, scroll through the sketches below.

Standard Wall

If your wall has two slants, simply identify and measure the longest part of the wall in both the width and the height. Again, we will produce your mural as a square or rectangle, with the cutaways taking place during installation.

Sloped Wall

When you have a sloped ceiling or wall, measure the longest and widest parts only, ignoring any slopes. We provide the mural as a whole rectangle or square, and the slope is cut away during installation.

Pitched Wall

When you have a sloped ceiling or wall, measure the longest and widest parts only, ignoring any slopes. We provide the mural as a whole rectangle or square, and the slope is cut away during installation.

Wall with obstacles

When there is a door, window or other obstacle on your wall, only measure the total width and height of the wall, as the obstacle will simply be cut away during hanging. Feel free to send us additional measurements, a photo or a rough plan as we can add the position of the obstacle to your proof image. Easy!

Multiple walls

If you’re looking to wrap a wallpaper around multiple walls, simply combine the widths of each wall and submit one measurement when ordering. There’s no need to order the mural as two separate pieces.